|
Managing
Anger & Conflict
and
Ways
to Deal with Difficult People
|
During this interactive workshop participants
will learn how to: handle the frequent anger-provoking situations
one encounters, keep one's self esteem intact and handle one's
emotions. Participants will also practice the 3-step formula
for keeping in control and getting what they want in win-win
situations. By learning to deal with "difficult" people, participants
will decrease their frustration and sense of feeling overwhelmed.
·Four
types of conflicts
·Non-verbal
clues
·Ground
rules
·When
we get angry
·Origin
of anger
·Types
of "difficult" people
|
INTERACTIVE GROUP
ACTIVITIES:
|
v People challenges
v 3
ways to handle people problems
v Affirmations
v Process
of managing anger
v Hot
buttons
v Defusing
anger techniques
v Methods
of coping with a "difficult" person
__________________________________
